jyay9's Privacy Policy

jyay9 (referred to herein as "we", "us", or "the platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy will inform you about what information we collect, how we use it, who we share it with, and what your rights are. By using our website or services, you are giving your consent to this policy.

1 What Information We Collect

We collect various types of information when you create an account, log in, or use services on jyay9. This information helps us improve our service quality and personalize your experience.

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address
• National ID card or passport number (for KYC verification)
• Current address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Information relating to transaction date, amount, and method

1.3 Usage and Technical Information

• IP address and device type
• Browser and operating system information
• Game play history and session time on the platform
• Information collected through cookies and similar tracking technologies
• Login time and location (for fraud prevention)

2 How We Collect Information

We collect information in the following ways:

• Directly provided: When you fill in a registration form, log in, or contact the support team.
• Automatically collected: Through cookies, web beacons, and log files while you use our website.
• From third parties: From payment processors (bKash, Nagad, etc.) and identity verification agencies.
• Under government directive: From designated agencies to meet legal obligations.

3 Purpose of Using Information

jyay9 uses your information only for specific and legitimate purposes. We never use your information unnecessarily.

3.1 Service Delivery and Management

• Creating and managing your account
• Processing deposits and withdrawals
• Correctly applying bonuses and promotions
• Determining VIP program benefits

3.2 Security and Compliance

• Preventing fraud, money laundering, and illegal activities
• Completing the KYC (Know Your Customer) process
• Ensuring age verification (21+ rule)
• Ensuring responsible gaming

3.3 Service Improvement

• Data analysis to improve user experience
• Sending relevant promotions and offers (only with your consent)
• Evaluating and improving customer service standards
• Identifying and resolving technical issues on the platform

4 Sharing and Disclosure of Information

jyay9 does not sell your personal information to third parties. However, limited information may be shared in specific circumstances.

4.1 Service Provider Partners

We work with trusted third parties to operate our services, such as payment processors, identity verification agencies, and technology service providers. These partners use information only for specified purposes and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If we are legally required to provide information as part of a court order, government investigation, or legal process, we may do so. In such cases, we will make every effort to notify you in advance where possible.

4.3 Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will give you notice before any such change.

5 Data Security Measures

jyay9 uses industry-standard technology and practices to protect your personal information. Our security framework operates across multiple layers.

• SSL Encryption: All data transfers on our website are secured with 256-bit SSL encryption.
• Secure Servers: All data is stored on encrypted, firewall-protected servers.
• Access Controls: Only authorized staff can view your information, and only for specified purposes.
• Regular Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: An additional verification option is available when logging into your account.

Please note that no method of transmitting information over the internet is 100% secure. We make every effort to ensure maximum protection, but a complete guarantee of security is not possible.

6 Cookies Policy

jyay9 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the website — maintaining login sessions, security tokens, etc. These cannot be disabled.
• Performance Cookies: To understand which parts of the site are used most and to improve performance.
• Preference Cookies: To remember your language, theme, or other preferences.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling cookies may limit some features of the site.

7 Data Retention Period

We retain your information for as long as necessary to provide our services. Under certain specific rules:

• Active account information: for as long as the account remains active.
• Financial transaction records: for the period required by legal obligations.
• After account closure: limited information may be retained for a set period for anti-money laundering and fraud prevention purposes.
• Backup data: may remain in encrypted backups for an additional period for system security reasons.

8 Your Rights

As a jyay9 user, you have several rights over your own information. We respect these rights.

8.1 Right to Know

If you want to know what information we are collecting about you and how we are using it, please contact us. We will provide the information as quickly as possible.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can correct it through your account settings or via support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this may not be fully possible if there are legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

You may object to certain types of processing of your information, particularly when it is used for marketing purposes.

8.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly readable format.

9 Protection of Children and Minors

jyay9 strictly prohibits anyone under the age of 21 from using its services. We do not knowingly collect any information from anyone under the age of 21.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete all collected information. If you believe a minor is using our platform, please let us know immediately.

10 Third-Party Links and Services

Our platform integrates third-party services such as game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi) and payment processors. These services operate under their own privacy policies.

We are not responsible for the data practices of these third parties. We recommend reading their privacy policies before using their services.

11 Policy Changes and Updates

We may update this privacy policy from time to time. If any significant changes are made, we will:

• Post a clear notice on the website.
• Send an update to your registered email.
• Update the "Last Updated" date at the top of the page.

If you continue using the platform after changes are made, you will be considered to have given your consent to the updated policy.

12 Contact Us

If you have any questions, concerns, or information requests regarding this privacy policy, please do not hesitate to contact us.